Why is my Hotmail account not working?

Hotmail, now known as Outlook.com, has been a popular email service for years, but like any online platform, it can experience occasional issues. If you’re facing problems with your Hotmail account, you’re not alone. Hotmail users frequently post queries and issues across various platforms and forums, irrespective of their device or operating system. Regardless of whether they’re using Hotmail on an iPhone, computer, MacBook, or a Windows PC, they all share a common objective: seeking solutions and assistance.

In this blog post, we’ll explore some common reasons why your Hotmail account may not be working and provide solutions to help you get back to using your email smoothly. It is also important because this may be due to the corrupt the Outlook data file as well. But before that let us have look at some of the most common problems that a Hotmail users come across.

List of problem associated with Hotmail account

Here is a list of common problems associated with Hotmail accounts:

Login Issues:

  • Forgotten password or username.
  • Incorrect password.
  • Account locked due to multiple failed login attempts.

Security Concerns:

  • Suspicious activity detected on your account.
  • Unauthorized access or hacking attempts.
  • Two-factor authentication (2FA) problems.

Email Delivery Problems:

  • Emails not being received.
  • Emails going to the spam or junk folder.
  • Blocked or filtered emails.

Server Outages:

  • Inability to access the account due to server issues.
  • Slow or unresponsive service during peak times.

Account Deactivation or Suspension:

  • Inactivity leading to account deactivation.
  • Violation of Microsoft’s terms of service resulting in account suspension.

Storage Issues:

  • Inbox or storage quota reached, preventing new emails.
  • Difficulty managing and organizing emails.

Browser and Compatibility Problems:

  • Compatibility issues with web browsers.
  • Problems with accessing Hotmail on mobile devices.

Syncing Problems:

  • Issues with syncing emails across devices and email clients.

Attachment and File Upload Problems:

  • Problems sending or receiving attachments.
  • File size limitations.

Password Recovery:

  • Difficulty recovering a forgotten password.
  • Lack of access to recovery options.

Spam and Phishing Emails:

  • Frequent spam or phishing emails in the inbox.
  • Concerns about email security and privacy.

Calendar and Other Features:

  • Problems with using the calendar or other integrated features.
  • Syncing issues with external calendars.

Third-Party Application Access:

Issues with connecting Hotmail to third-party apps or email clients.

Contact and Address Book Problems:

  • Difficulty managing contacts.
  • Missing or corrupted contact information.

Billing and Subscription Issues:

  • Problems with Microsoft 365 subscriptions associated with the account.

Language and Localization Problems:

  • Language settings not working as expected.
  • Localization issues in different regions.

Accessibility Concerns:

  • Difficulty accessing or using the account due to accessibility challenges.

Account Recovery:

  • Trouble regaining access to a hacked or compromised account.
  • Problems with verifying identity during account recovery.

Errors and Technical Glitches:

  • Unexpected errors, glitches, or display issues on the Hotmail platform.

Phishing and Scam Emails:

  • Falling victim to phishing scams or email fraud.

If you encounter any of these problems with your Hotmail account, it’s essential to follow the recommended troubleshooting steps. Keeping your account secure and regularly updating your information can help prevent many of these issues.

Why is Hotmail not working on your device? Troubleshoot the Possible Causes

There could be numerous potential causes range from OS compatibility issues to server-related problems that might hamper the Hotmail functioning. Let’s explore the most prevalent ones and delve into manual troubleshooting methods.

Incorrect Login Credentials

One of the most common reasons for account issues is entering incorrect login credentials. Make sure you double-check your email address and password. If you’ve forgotten your password, you can use the “Forgot my password” option on the login page to reset it. Microsoft will guide you through the process of resetting your password through email or text verification.

Account Locked

If you’ve entered your password incorrectly multiple times, Microsoft might lock your account for security reasons. To unlock it, go to the Microsoft account recovery page and follow the prompts to verify your identity and reset your password.

Suspicious Activity

Microsoft’s security systems are designed to detect suspicious activity. If they suspect that your account has been compromised, they may temporarily block access to protect your data. To regain access, you will need to verify your identity and update your security information. Always keep your recovery email and phone number up to date to make this process smoother.

Browser Issues

Sometimes, your Hotmail account might not work due to browser-related problems. Clear your browser cache and cookies, or try accessing your account from a different browser to see if the issue persists. Also, ensure your browser is up-to-date, as outdated versions can cause compatibility problems.

Internet Connection

A poor or unstable internet connection can disrupt email access. Check your internet connection and ensure it’s stable. If you’re on a public Wi-Fi network, try switching to a private, secure connection.

Account Deactivated

If you haven’t used your Hotmail account for an extended period, Microsoft may deactivate it. To reactivate your account, try signing in again, or contact Microsoft support for assistance.

Server Outages

Microsoft occasionally experiences server outages, which can affect Hotmail’s availability. To check if this is the issue, visit the Microsoft 365 Service Status page or other reliable sources for updates on server status.

Full Inbox

If your Hotmail storage is full or close to its storage limit, you may experience issues sending or receiving emails. Delete unnecessary emails, empty your trash folder, and archive old messages to free up space.


Facing issues with your Hotmail account can be frustrating, but most problems have straightforward solutions. By following the steps mentioned above, you can often resolve the issue and regain access to your email. Remember to keep your account information secure, update your password regularly, and stay informed about any service disruptions from Microsoft.

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