How to Fix Outlook PST File Error 0x800CCC0E?

Microsoft Outlook is a popular email client that streamlines email communication for millions of users. However, it’s important to acknowledge that Outlook is susceptible to errors and malfunctions. It maintains an extensive catalogue of potential Outlook PST file errors, some of which can result in the corruption of your entire Outlook data file.

One specific issue that can be particularly annoying for users is the Outlook PST file error 0x800CCC0E. This error can hinder your ability to access data, significantly impacting overall productivity. To resolve this issue, we will delve into the root causes of the error and provide you with a step-by-step guide for rectification.

Understanding Error 0x800CCC0E:

Error 0x800CCC0E is a common error code in Outlook, and it typically occurs when Outlook is unable to establish a connection with the mail server. This can happen due to various reasons, including misconfigured email account settings, network issues, or problems with the email server. Understanding the root cause of the error is crucial for resolving it effectively.

Possible Causes of Error 0x800CCC0E

Incorrect Email Account Settings: One of the most common reasons for this error is incorrect email settings, such as the wrong incoming and outgoing server details, port numbers, and security settings.

Firewall or Antivirus Interference: Some security software may block Outlook’s access to the internet, causing the error. Disabling the firewall or configuring it to allow Outlook can help.

Network Issues: Connectivity problems, including weak or interrupted internet connections, can prevent Outlook from connecting to the email server.

Corrupted Outlook Profile: A damaged Outlook profile can also lead to error 0x800CCC0E. In this case, you may need to create a new Outlook profile.

How to Fix Outlook PST File Error 0x800CCC0E?

Now, let’s dive into the step-by-step guide on how to resolve the Outlook PST file error 0x800CCC0E:

Method 1: Check Email Account Settings

  • Open Outlook and go to “File” > “Account Settings” > “Account Settings. “Select your email account and click on “Change.”
  • Verify that the incoming and outgoing server details, port numbers, and encryption settings are correct. Contact your email service provider for the correct information.
  • Click “Next” to save the changes.

Method 2: Disable Firewall or Antivirus

  • Temporarily disable your firewall and antivirus software.
  • Restart Outlook and attempt to send/receive emails.
  • If the error is resolved, reconfigure your security software to allow Outlook’s access.

Method 3: Check Network Connectivity

  • Ensure that your internet connection is stable and not interrupted.
  • Restart your router or modem if necessary.
  • Try sending/receiving emails again in Outlook.

Method 4: Create a New Outlook Profile

  • Exit Outlook completely.
  • Go to the Windows Control Panel and open the “Mail” app.
  • Click on “Show Profiles.”
  • Create a new profile by clicking “Add” and follow the on-screen instructions.
  • Set the new profile as the default.
  • Open Outlook with the new profile and configure your email account.

Method 5: Repair or Reinstall Outlook

  • You can try repairing your Outlook installation or reinstalling it.
  • To repair Outlook, go to the Control Panel, select “Programs,” and then “Uninstall a program.” Right-click on Microsoft Office and choose “Change.” Select “Repair.”
  • If repairing doesn’t work, you may need to uninstall Outlook and reinstall it.

Method 6: Use the Inbox Repair Tool to Fix the Error

  • Close Outlook: Ensure that Microsoft Outlook is completely closed before starting the repair process.
  • Locate Scanpst.exe:
  1. The location of the Scanpst.exe file depends on your Outlook version and the version of Windows you are using. In most cases, you can find it in one of the following locations:
  2. For Outlook 2019, 2016, 2013, and 2010 on Windows 10/8/7: C:\Program Files (x86)\Microsoft Office\root\Office16
  3. For Outlook 2010 on Windows XP: C:\Program Files\Microsoft Office\Office14
  4. For Outlook 2007 on Windows Vista/7: C:\Program Files\Microsoft Office\Office12
  • Run Scanpst.exe: Double-click on “Scanpst.exe” to launch the Inbox Repair Tool.
  • Browse for the PST File: In the “Microsoft Outlook Inbox Repair Tool” window, click the “Browse” button. Locate and select the PST file that you want to repair. By default, your PST files are usually stored in a folder like C:\Users\<YourUsername>\Documents\Outlook Files
  • Start the Scan: After selecting the PST file, click the “Start” button to initiate the scanning process.
  • Repair Process: The tool will start scanning and repairing the PST file. This process may take some time, depending on the size and condition of the file.
  • Review Repair Results: Once the scan is complete, the tool will provide a summary of the repair results. Examine this report to understand what issues were found and fixed.
  • Make a Backup: It’s a good practice to back up your repaired PST file before making any changes. You can copy the repaired PST file to a safe location.
  • Reopen Outlook: After the repair process is finished, you can reopen Outlook and check if the issues with your PST file have been resolved.
  • Regularly Check and Repair: It’s advisable to run the Inbox Repair Tool periodically to ensure the health of your Outlook data files, especially if you’ve encountered issues in the past.

Remember to follow these steps carefully, and always ensure that Outlook is closed when running the Inbox Repair Tool.

Now, if the inbox repair tool fails to fix the error, you can convert the PST file into alternative formats such as MBOX, EML, MSG, and more. This approach not only creates a backup of your data but also allows you to access it through various applications that support these formats.

For example, when you; convert a PST file to MBOX format, you can effortlessly view the data in applications like Apple Mail or Thunderbird. Likewise, saving the PST as MSG enables you to open the emails in Outlook. Furthermore, you can read .eml files using any built-in mail app or a text editor like Notepad.


Error 0x800CCC0E in Outlook can be frustrating, but with the right steps, it can be resolved. This guide provides you with a comprehensive approach to fixing this error, from checking email account settings to troubleshooting network and security issues. By following these steps, you can regain control of your Outlook and resume your email communications without interruptions. Remember to double-check your email account settings and seek assistance from your email service provider if needed.

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