Encountering the error message “This account is not supported in Outlook for Windows due to the license provided” can be frustrating and confusing, especially when you need to access your emails urgently. This issue typically arises when your Office 365 subscription doesn’t include the necessary license for using Outlook on Windows. Whether you’re trying to set up a new account or access an existing one, this error can halt your productivity and disrupt your workflow.
Fortunately, there are several steps you can take to resolve this problem and get back to managing your emails seamlessly. In this guide, we’ll walk you through various solutions to fix this error, from verifying your Office 365 license to upgrading your subscription and ensuring your Office installation is correctly configured. By following these steps, you can overcome this obstacle and ensure uninterrupted email access in Outlook for Windows.
How to Resolve the This Account is Not Supported in Outlook for Windows Error?
If you are using the new MS Outlook then the below methods are not going to help you because the new Outlook is still in preview and does not support all the features and functionalities of the old Outlook app. However, if you are using the old Outlook app and still facing the issue then here are troubleshooting tips for you:
1. Verify Your Office 365 License
Ensure that your Office 365 subscription includes Outlook for Windows. This error often occurs with subscriptions that only provide access to the web-based versions of Office applications.
- Go to the Office 365 portal.
- Log in with your account credentials.
- Click on My Account.
- Navigate to Subscriptions to see the list of services included in your plan.
2. Upgrade Your Office 365 Plan
If your current plan does not include Outlook for Windows, consider upgrading your subscription to a plan that does. Plans such as Office 365 Business Premium, Office 365 Enterprise E3, or higher typically include the desktop versions of Outlook.
- Go to the Office 365 plans page.
- Choose a plan that includes Outlook for Windows.
- Follow the instructions to upgrade your subscription.
3. Check for Multiple Office Installations
Having multiple Office installations on your computer can sometimes cause conflicts and result in license-related errors.
- Open Control Panel.
- Go to Programs and Features.
- Look for multiple instances of Microsoft Office.
- Uninstall any versions that you do not need.
4. Activate Office
Ensure that your Office suite is properly activated. Sometimes, the license error can occur if Office is not activated.
- Open any Office application (e.g., Word or Excel).
- Go to File > Account.
- Check the activation status and activate the Office if necessary.
5. Use Outlook Web App (OWA) as a Temporary Solution
While you work on resolving the issue, you can use the Outlook Web App to access your emails.
- Go to Outlook.com
- Log in with your Office 365 credentials.
- Access your emails and manage your account from the web interface.
You might also get this error when you try to switch multiple Outlook accounts to the New MS Outlook portal under the same email address. This is because the new Outlook yet not support multiple accounts and, in that case, you either have to move back to old Outlook to continue using multiple accounts or you can wait until Outlook begins in this functionality to new Outlook.
Conclusion
By following these steps, you should be able to resolve the error “This account is not supported in Outlook for Windows due to the license provided.” Verifying and upgrading your Office 365 plan, checking for multiple Office installations, and ensuring Office is activated are key actions. Additionally, using the Outlook Web App can provide temporary access to your emails while you work on a permanent solution.
